

Much of what happens in healthcare is about understanding the expectations of the many departments and personnel within the organization. Reimburse-ment drives the financial operations of healthcare organizations; each department affects the reimbursemen t process regarding timelines and the amount of money put into and taken out of the system. However, if departments do not follow the guidelines put into place or do not capture the necessary information, it can be detrimental to the reimbursemen t system.
An important role for patient financial services (PFS) personnel is to monitor the reimbursement process, analyze the reimbursement process, and suggest changes to help maximize the reimburssement. One way to make this process more efficient is by ensuring that the various departments and personnel are exposed to the necessary knowledge.
In Milestone Two, you will begin thinking about reimbursement in terms of billing and marketing. Reimbursement is a complex process with several stakeholders; this milestone allows you to begin thinking about the key players, including third-party billing, data collection, staff management, and ensuring compliance. Marketing and communication also plays a vital role in reimbursement; this milestone offers a chance to begin analyzing effective strategies and their impact.
Using the provided template in the Guidelines for Submission, submit your draft of Sections III and IV of the final project. Specifically, the following critical elements must be addressed:
Your draft must be submitted as a 3- to 5-page Microsoft Word document using the provided template. Sources should be cited in APA format.